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Partners in Caring

Lutheran Family Services of Nebraska

ideas, resources, and conversation about the joys and struggles of ministry

February 2006


Bristling with Antennae

photo of antennaesAs nearly as I can calculate it, the sum of my identity now stands at 4,418,421,889,298,260. This is the sum of the various numbers that identify me: zip code, phone numbers, social security number, credit card and bank account numbers, and IP address. I suppose I could have included various other account numbers that have been assigned to me, but I didn't want to do that much work. My vocabulary for counting gets shaky after I get beyond a billion, but if I am not mistaken, that number means my identity is now in the quadrillions. If only that were my value as well.

When two of John’s disciples wanted some identifying information about Jesus (“Where are you staying?”), Jesus didn't give them a number for an address. He said simply “Come and see” (John 1:38-39). About the closest you get to an address anywhere in the Bible is the directions Ananias was given: “Go to the house of Judas on Straight Street and ask for a man from Tarsus” (Acts 9:11). Damascus must have been an advanced metropolis in that it actually had a name for some of its streets.

Among the artifacts I found in my Dad's possession after his death was a postcard he had received from his Dad when he was about four or five. The card was addressed simply with his name, the town and the state. That evidently sufficed to get it to him even though he lived in the country.

Things have gotten a lot more complicated since then. When telephone service first began, people were assigned a five digit number with a word prefix (as in Pennsylvania 6-5000). They designed that system because they assumed that words were easier to remember than numbers, and five numbers were about the maximum anyone could retain (though often you didn't even need to remember those numbers if you had a friendly telephone operator). Social security numbers arrived in 1936. Numbers for postal zones in large cities came into being in 1943. Telephone numbers became all numeric in the 50s and expanded to include an area code. Zip codes were added to mailing addresses in 1963, and the zip +4 numbers were attached twenty years later. Credit cards, originally used simply as charge cards, began to be widely used in the 60s. IPs arrived in the 90s with the development of the Internet, and widespread cell phone usage has additional numbers to your contact information.

In the past, the numbers of people with whom you could share information was physically curtailed.Now, as you go about your day to day life, you are bristling with antennae and ports---access points, most of them accessible by a number, to which and from which information, money, and other assorted junk incessantly flows. You are like a walking computer server. Like the World Wide Web with its network of interconnected computers, people have connected themselves to one another and are engaged in constant communication. According to the Scientific American, approximately one-third of the US population uses the Internet every day. The number who read or write e-mails on an average day grew from 57 million in June 2004 to 74 million in September 2005. The number who used a search engine grew from 38 million to 59 million.

photo of powerlinesThe benefits of this are many. For one, your ability to share ideas and to influence others has expanded exponentially. Benjamin Franklin once went to hear a sermon by George Whitefield during the Great Awakening. He wasn't that interested in hearing what Whitefield had to say. Rather, he spent his time wandering around the edges of the crowd, counting people. He was curious whether some of the things he had read in the Greek and Latin classics were true---namely, whether it was really possible for a single person to address thousands of people at one time.

In the past, the numbers of people with whom you could share information was physically curtailed. Even with microphones and amplification, there were significant limitations. Now, as some bloggers have discovered, you can instantly reach thousands, many of whom you have never met nor have any idea of who you are.

But there are also problems. Not only can you reach many others. Many can reach you. Not only can you more easily influence, you can also be more easily influenced. And because of the way information comes to us, separated from the personal clues, tone of voice, and body language so necessary for understanding, not always is it easy to separate truth from falsehood. I'm surprised I hadn't heard about something like this sooner, but I recently learned of an e-mail that a pastor had sent that was altered and then forwarded to numerous others in the congregation. Digital technology is after all a "virtual" reality. What appears real sometimes isn't. Now you too can incite a mob!

There are additional issues as well: who "owns" this information? (see following article); what does one do with it all?; how do you sort out what to attend to?; what is this state of being constantly "on" doing to us?

photo of cell phonesWith the mountains of available information, it is increasingly difficult to know what information to attend to. Malcolm Gladwell in his book Blink takes the optimistic approach to this, affirming our ability to think intuitively. But it also seems likely that we more easily opt to pursue the ideas that strengthen and confirm our own beliefs and tune out those with which we disagree. Thus, rather than be exposed to more information, we end up receiving less. It is like high school all over again. Cliquishness makes us feel better by creating instant affirmation, but we also learn less when we no longer have to confront differences.

Then, there is that matter of what to do with the unwanted information. I would guess that I now have to spend at least an hour a week deleting unwanted e-mails, and I believe that the amount of time this requires is continually growing. One learns to make quick judgments---helpful in weeding out chaff but discriminatory of subjects and people that require patience

But the most significant issue may be what happens to us when we are the recipients of more information than we can adequately assimilate. Sometimes it is difficult to separate your own ideas and beliefs from those of others. Identity becomes diffuse. God designed us for relationships. But he also established Sabbath for rest and reflection. Do you really need to have your cell phone on all the time? Do you really need to check you e-mail twenty times a day? Wouldn't you at times feel better if you just took a walk and let your mind wander, without knowing the address of your destination?

“Come and see,” Jesus invites. You don't need to dial a number to pray.


Policy
Many congregations and church professionals have not thought a lot about the legal ramifications of the church in a digital age. Though most church workers recognize the moral issues involved in using a church computer to access questionable sites or to conduct personal business, they may not have thought a great deal about the right of congregations to oversee their use. Nor do many church workers realize that there is no automatic confidentiality protection applying to e-mail or to other documents on a church computer. As one person put it to me, "E-mail is no different than a post card. Don't write something you wouldn't want seen by a lot of people."

photo of computer surfing the webA related issue is the matter of who "owns" the sermons, Bible studies, music, and other items you have produced for your congregation. According to "work for hire" laws, all of the above is the property of the congregation unless you have signed a legal agreement about intellectual property that stipulates something otherwise.

It is increasingly important that congregations have written policies that govern these matters, which all employees sign when they begin their employment. Here is a portion of a sample policy governing use of communications equipment from Lake Community Church in Minnesota:

Privacy Concerns
 
The Church's telecommunication system is the property of the church and is not the property of any employee.  This applies to all of the church's telecommunication system, including, but not limited to, the following:

  • Hardware such as telephones, church-provided cellular phones and pagers, computers and fax machines.

  • Any and all documents, information and messages which are created, sent, received, accessed or stored on the telecommunication system via voice-mail, e-mail or otherwise.

  • Any and all passwords and software which may be used by the church or the employees.
     
    The Church recognizes and respects its employees' wish to use the telecommunications system without concern that the Church is looking over their shoulders.  However, the following policies must be observed:

  • The church reserves the right to review, audit, intercept, access and disclose all documents, information, messages and Internet web sites which are created, sent, received, accessed or stored on the telecommunication system for any purpose and by any employee.  Employees should not expect any right of privacy with regard to their use of the system.

  • For a number of reasons, the confidentiality of any message must not be assumed.  Messages can be forwarded without the knowledge or consent of the original sender or recipient.  The original sender or recipient of the message might save it. The message might be saved on the church's backup system.  Erasing or deleting a message does not automatically mean that it cannot be retrieved, reviewed and disclosed.  Passwords are also no guarantee of security.  Any passwords must be disclosed to the church, or they will be, invalid.

  • Notwithstanding the church's right to monitor the employees' telecommunications use, employees must treat others' messages as confidential, and no access to others' messages is allowed. 

Due to space limitations, this is only a small portion of the policy. To receive a copy of the entire policy contact Jeanette West, Office Manager, Lake Community Church: jeanette@lakecommunitychurch.com.


Machine Talk
Congregations first used telephone answering machines primarily to post service times and to host daily devotional thoughts. One of my pet peeves is having to listen to a mini sermon before I can leave a message. With the growth of telemarketing, however, answering machines became the primary way to filter the flow of information. You can get some idea of how people feel about the continual bombardment of unwanted information by the answer machine messages they have created. Here are a few of my favorites:

  • Hi.  Now you say something.

  • Please leave a tone after the message

  • You know what I hate about answering machine messages? They go on and on, wasting your time.  I mean, all they really need to say is, "We aren't in, leave a message." That's why I've decided to keep mine simple and short.  I pledge to you, my caller, that you will never have to suffer through another long answering machine message when you call me...

  • Thank you for calling 434-2322.  If you wish to speak to Tim, push 1 on your touch tone phone now.  If you wish to speak to Lynn, push 2 on your touch tone phone now.  If you have a wrong number, push 3 on your touch tone phone now.  All of this button pushing doesn't do anything, but it is a good way to work off anger, and it makes us feel like we have a big time phone system.

  • Due to the large number of complaints regarding the length of our previous answering machine message, we made a few changes. (Very fast:) Hi, this is 904-4344.  If you want to leave a message, please wait for the tone.  If you want to leave your name and number, please press pound, press 3, then dial your name, then press 6 and dial your number.  If you want to leave your name and just a message, press star, press 6, ask for extension 4443, then leave your name and message. If you want to leave your number and the time you called, please press star twice, spin in a circle, press 1 twice, talk loud and BEEP

  • This is not an answering machine -- this is a telepathic thought-recording device.  After the tone, think about your name, your reason for calling, and a number where I can reach you, and I'll think about returning your call.

  • Hello, God speaking.  If you leave your name, number, and prayer after the tone, I will call you back as soon as I can.  Please note that I answer all prayers, but sometimes the answer is NO.  Bless you, my child, and have a nice day.

  • Hi.  I'm probably home, I'm just avoiding someone I don't like.  Leave me a message, and if I don't call back, it's you.

  • This is Dan Cassidy's answering machine.  Please leave your name and number, and after I've doctored the tape, your message will implicate you in a federal crime and be brought to the attention of the FBI.

  • Hi, this is George.  I'm sorry I can't answer the phone right now. Leave a message, and then wait by your phone until I call you back.

  • Hi, This is Dave.  Please leave a message as soon as possible and I'll get back to you at the sound of the tone.

  • Hi, this is George.  I'm sorry I can't answer the phone right now. Leave a message, and then wait by your phone until I call you back.

  • We're sorry.  Your phone is not working properly. Please rotate it 90 degrees and try again.

  • You're growing tired.  Your eyelids are getting heavy.  You feel very sleepy now.  You are gradually losing your willpower and your ability to resist suggestions.  When you hear the tone you will feel helplessly compelled to leave your name, number, and a message.

  • I exist only in spirit at the moment, but if you leave your message, name and number, I'll call you back when I am in my body.

  • I'm doing research on civility.  I would like you to tell me how this machine makes you feel.  Remember, be honest.  This is for posterity.

  • Hello, this is Marlin's answering machine reminding you that yesterday was the last day of the previous period of your life.  After the beep you can tell me how it was, or leave some other, informative message.  Thanks.

  • Prepare for alpha test of Beep Software revision 1.05. Counting down to test: 5... 4... 3... 2... 1...

  • Voice 1: Answer the phone, please, Hal.
    Voice 2: I'm sorry, Dave, I can't do that.

  • You're dazed, bewildered, trapped in a world without time, where sound collides with color and shadows explode. This is no ordinary telephone answering device... You have reached, "The Twilight Phone".

  • Good day, Jim. Your mission, should you choose to accept it, is to leave your name, number, and a brief message at the tone. This tape will self-destruct in thirty seconds. Good Luck, Jim.

  • This is the Literacy Self Test Hotline. After the tone, leave your name and number, and recite a sentence using today's vocabulary word. Today's word is "supercilious".

  • Thank you for calling the Confessional Hotline. Pastor Durway's not here right now, but if you'll leave your name, number, and confession at the tone, he'll get back to you with absolution as soon as possible.

In Christ’s Service,

Roger Kruger

rkruger@lfsneb.org

(402) 978-5670 (direct line and confidential voice mail)

This e-mail newsletter is an endeavor of Partners in Caring, Lutheran Family Services of Nebraska, Inc. I envision it as a way to share ideas, resources, and conversation about the joys and struggles of ministry. I welcome your input. Feel free to pass it on to friends. If you wish no longer to receive copies of this newsletter, please reply with “unsubscribe.”